Frequently Asked Questions (FAQ)
Will you provide a sample before production?
We will provide you with artwork before production and start manufacturing after your artwork is confirmed. We can also produce a physical sample for you first. The sample cost equals the mold fee plus each design's sample fee.
What is your processing time and shipment duration?
Our general pin production time is approximately 18-20 days after the artwork is confirmed. Transportation time usually takes around 7-10 days depending on the destination.
Do you protect design copyrights and confidentiality?
Yes, solemnly. All customized pin designs are strictly protected. We will never sell or reuse your designs without permission. Your custom artwork is fully secure with us, and we are ready to sign and seal any confidentiality agreement (NDA) you provide.
What should I know about artwork preparation before ordering?
After placing an order, we provide artwork free of charge within 24 hours (excluding holidays) and modify it to your satisfaction. Production starts only after your final confirmation. If you wish to inspect artwork prior to placing an order, a $10 fee per design is required, which will be deducted from your final order total.
Should colors be designed in CMYK or RGB?
We support CMYK color modes. For exact color matching in production, we utilize the standardized Pantone color system for all color fillings.